Pentosys Internet Services agrees to furnish services to the Subscriber, subject to the following Refund Policy. Use of Our Service constitutes acceptance and agreement to Pentosys Refund Policy.
Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service. The above applies to all accounts and services provided by Pentosys.
Credit cards that are declined for any reason are subject to a $50.00 declination fee. Service will be interrupted on accounts that reach 10 days past due. Service interrupted for nonpayment is subject to a $100.00 reconnect charge. Accounts not paid by due date are subject to a $100.00 late fee. Accounts that are not collectable by Pentosys may be turned over to an outside collection agency for collection.
The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
Request for termination of user accounts can be made by sending us an Email to [email protected] with subject "Account Cancellation" (or) Opening a billing ticket under CSS system. All Termination or Cancellation requests need to be sent 30 days prior to your invoice generation date. If the invoice is a monthly invoice, it needs to be cleared and only then cancellation request shall be entertained, If the invoice is a quarterly or annual, a prorated calculation of 30 days is applied and the balance amount can be adjusted by CSS team prior to accepting the cancellation request. if termination request is received after the fee charged in that month, which is not refundable. Subscription fees for additional services such as added space and bandwidth transfer will also be charged for the entire month regardless of whether the request for their termination is received prior to the effecting of the said services.
Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
Payment made for domain registration will not be refundable in all cases, including those that involve mistakes committed by any persons, Pentosys staff or not, at any stage of the domain registration process. A confirmation e-mail will be sent to registrants within 24 hours of the submission of the domain name purchase order.
Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). Pentosys will monitor Customer's bandwidth and disk usage. Pentosys shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in Pentosys sole and absolute discretion. If Pentosys takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, Pentosys may, at its sole discretion, collect a deposit, in an amount determined by Pentosys, against customer's credit card on file with Pentosys.